The delivery time is displayed during checkout and starts counting 3 business days after payment confirmation.
You can track your order through your account, where you’ll find the estimated delivery date and the tracking link once the package has been shipped.
1. Unsuccessful Delivery Attempts
If the carrier makes three unsuccessful delivery attempts, the package will be returned to our warehouse.
In that case, the customer may choose to:
Resend the order, by paying a new shipping fee; or
Request a refund once the returned item has been received and inspected by our team.
⚠️ Items will remain reserved for up to 5 business days after being returned to us.
2. Incorrect or Incomplete Address
The delivery address used will be the one provided at checkout.
If you notice any mistake, please contact our support before your order is shipped.
After dispatch, it is not possible to change the address or cancel the purchase immediately.
If the delivery fails due to an incorrect or incomplete address, or if the recipient is unavailable at the time of delivery, the customer will be responsible for the cost of reshipping.
💡 Attention: please double-check your details at checkout to avoid delays or returned packages.
3. External Factors and Special Situations
Events such as severe weather, logistical delays, accidents, or theft may affect delivery times.
Our team will monitor each case closely and keep you informed of any changes to your delivery status.
4. International Shipping (from Brazil to Europe)
Orders are shipped from Brazil to European countries and may be subject to customs clearance and import procedures, which can extend delivery times depending on the destination country.
Any customs fees, import taxes, or local charges are the responsibility of the buyer.
We are committed to providing a safe, transparent, and reliable shopping experience.
If you have any questions, please contact us at [[email protected]] or via our official WhatsApp.
