At Dabru Store, we want you to have the best shopping experience possible.
That’s why we’ve created a simple and transparent policy that prioritizes returns with refund or store credit, since we work with limited stock and exclusive pieces.
You can request a return within 7 calendar days after receiving your order, in accordance with consumer protection laws.
To be eligible for a return, the item must be:
Unused, unwashed, and free of odors or alterations;
With all original tags and packaging intact;
Accompanied by the purchase receipt or invoice.
Once we receive and inspect the item, you can choose between:
A store credit valid for 30 days; or
A refund of the purchase amount, processed within 5 business days after the item is received and approved by our team.
⚠️ Return shipping: the first return is free of charge.
For any additional returns from the same order, shipping costs will be the customer’s responsibility.
As we operate with limited stock, we cannot guarantee the availability of all sizes and styles for exchanges.
For this reason, we recommend returning the product and placing a new order using your refund or store credit.
Items on sale or clearance;
Accessories, due to hygiene reasons;
Products with signs of wear, washing, or misuse.
Return request: within 7 calendar days of receiving the order;
Product inspection: up to 5 business days after the item arrives at our facility;
Refund/store credit: within 5 business days after the return is approved.
Please contact us via [[email protected]] or our official WhatsApp, including:
Order number;
Full name;
Reason for return;
Photos of the item (for preliminary review).
Our goal is to ensure your satisfaction with every purchase while maintaining transparency and care in all steps of the process.
Dabru Store reserves the right to refuse returns that do not meet the conditions stated above.
